I usually give a five star but it seams to be going downhill. The service area is a mess. Stuff laying everywhere and the floor had oil and grease on the floor. I had some ankle surgery and I was afraid to even walk through the place to get to the room where you pay. It just needs a good cleaning! A lot of the staff has changed and it seems the hospitality is going downhill as well. I wish there was a way to walk through the building to pay instead of having to go through the garage area.
Your wonderful service men,I only know 1 name Logan and another man helped me in time of need You see I'm from out of town and doing a dog show at WKU,when I realized my back latch on my door wouldn't lock and I had my dogs in the car,2018 Sorento,they totally replaced the old part and put in a new one and I'm quite sure it was closing time,but they stayed and fixed it for me....I am forever grateful to them,they are top of the top Thank you from my heart ...
The people are super nice and easily explained what was wrong with my car. Gave my friends and I a courtesy shuttle and had them come get us when they were done with my car. Will definitely be doing business with them again.
The service department let me know what the issue was with my vehicle and got it fixed that day. They were within the timeframe that I was given.
We had the pleasure of dealing with Kevin and his Team. They went above and beyond our expectations. They listened to what are needs were and didn’t stray and try to sell us something we didn’t need. Thank you again to Kevin and the Team at Martin Kia in Bowling Green KY!!!
Kevin assisted me with my purchase while I was there. He was a great help while I was there and I really enjoyed my shopping experience with the company! So far, I am loving my vehicle as well!
Lovely place , and great salesmen. Ask for Chubby, he’s great and very accommodating!
We are beyond thrilled with our experience with Kia in Bowling Green, Ky. Our sales representative, Kevin Steenbergen, did a great job and worked hard to find us exactly what we wanted. Thank you!!
FANTASTIC, GREAT SERVICE.
I can say that Martin Kia is the best place to buy a car. I purchased my first Kia Soul in July of 2012. It was the first new car I ever owned and it was a pleasure dealing with this dealership. So when my husband said you might want to start looking for another car I knew exactly what I wanted. He said to try a couple of other makes and without hesitation I told him they are not a SOUL. So contacted Martin and they told me it would be a couple weeks before they had delivery of 3 new ...
This is my second time buying a car there. I can't say enough good thing about the salesman Jaycee and the finance guys. Super to work with.
I had an awesome experience with ordering a custom Kia Telluride at Martin Kia. Unlike many other dealerships, Martin Kia does not charge over MSRP. Everyone has been so kind and helpful during this process. I highly recommend speaking to Laura, she is very informative and will be by your side every step of the way. 🙂
They were fast, said it would be 45 minutes to an hour. Took right at 45 minutes if not a little sooner. They were super nice and even gave me a coupon for a free car wash across the street.
My key was stuck in my ignition. The staff was so understanding and allowed me to come in without an appointment. They fixed the problem quickly. Will in the Service Dept. was incredibly helpful! They saved me so much stress and anxiety! 10/10 experience at Martin Kia today!
Friendly and professional service !
Fast and friendly service!!!!
Krystal did a great job servicing the Genesis I sold to my daughter (60K service), including a brake recall. Her friendliness and professionalism are refreshing. Chris Meadows
Fast friendly service
Thanks so much to the service department! We popped our tire driving home from vacation and they were able to get us in and out and help us make our way home after a stressful situation. Very professional and efficient. Thank you!
Staff is wonderful and helpful, purchasing my new Venue was so easy. No hassles at all. I picked out my car online, they did all the paperwork (even called my insurance company with the VIN number), went in and signed the papers and drove away. Will definitely purchase my next vehicle from them.
Martin Kia did a wonderful job. They were very helpful to me. I will tell everyone how good of job they did for me. I will be bringing my car here for every time it needs it. Thank you Melody Embry.
My service was quick, and the staff was friendly
Awesome places to get parts for your car
I had a pleasant experience...no long waiting...always appreciate the free car wash!
Great service. Good service manager
In and out. Great job
Excellent service nice people
Everyone was very friendly and did a fantastic job
I gave Martin Kia 5 out of 5 stars because the service i received was excellent! They staff was very professional and courteous. If you have mechanical issues with your vehicle I recommend Martin Kia!!
Recently purchased the new Carnival from the Martin group. Got lucky by having my salesman be JC and he knocked it out of the park. The vehicle was so new that little information had been out about it but every question I had he answered and if he didn’t know it, he then went and found that answer for me. He was willing to work with my trade in and got the job done for me. Everyone knows having kids can make things difficult in shopping for anything let alone the car buying process. But he made me very ...
Was very please with Kia Service. Very helpful .
Really great service. Had to give 4 stars though due to they sometimes take a couple hours to do an oil change and tire rotation. Other than that, they do really well.
I went in to look at used cars because the car I was driving broke down 4 times in 4 days ($500.00 in 4 days). A black Saturn with white shoe polish stating that Jim Johnson across the street had left my keys in my car and it was stolen from their lot. I spent 3 years and $8,000 fixing this car up to last the rest of my life (now in junkyard). It turns out I could buy a new car. So I bought a Kia Rio and it is a very nice car with very good gas millage. As I have to drive over 100 ...
My review is for the Martin Kia dealership in Bowling Green, KY and specifically Will in Service. I have never had a service manager work harder to make a terrible situation right. I don't believe he would have tried harder if it had been his own car.
The sales team was very helpful and knew about the car I was looking at without being pushy about what they wanted to sell vs to what I needed in a vehicle. They even assist in different financial options to best suit me. This is the third car I have bought from this lot and I can see myself going back.
The Sales Associate (JC) was very helpful and knowledgeable. He was able to get us through the sale quickly and successfully. This has been the best experience I have had buying a car, bar none, and I have purchased many cars over the last 40 years. I would recommend Martin KIA and JC specifically to anyone looking for a positive experience buying a car.
Great service team ...
Quick. Courteous and thorough. The waiting area was clean, as was the restroom. I'd recommend.
Great service and prices for a dealer! No up sale pressure, fast and friendly
Our vehicle was serviced promptly and correct
I arrived early for my appointment and they took my car right away. I was not required to wait for my assigned time slot.
Excellent service experience. I called and made appointment. Arrived at set time - greeted in professional manner. Manager informed me he would call when complete at approx. time. I left and received call very close to stated time. Also received alert about recommendation for fuel treatment. I accepted that online. When picked up car- all service to my satisfaction at reasonable rate. I can highly recommend this dealership for all automotive needs.
Great experience!! Friendly service!
The customer service provided by Mr. Chubby Gaston was above and beyond excellent. He was very knowledgeable and help me with all my concerns about purchasing this new vehicle. Everyone I encountered at Downtown Hyundai was very friendly and meet all of my needs with my new vehicle. I highly recommend this place for your next car purchase 5 stars service.
I had requested information via their website and Jason got back with me pretty quick. He asked when I would be available to come in and do a test drive and I told him I would be there in about an hour. Due to the snow it was a little more than a hour but he had the car warmed up and defrosted and ready to go. Of course I fell and love and he made the whole process quick and painless. He was super friendly, easy to talk to and I would recommend him to all of our friends.
We had a great experience working with Kevin Steenbergen at Martin Kia. The Telluride is in short supply yet they didn't jack up the price when they helped us order the rare Wolf Gray Nightfall Edition. Will definately work with them in the future and will refer our friends.
Everyone was great and great service
Just bought a car from Martin Kia and I love it The buying experience was the best ever detailed information about the car I selected and the entire Kia sales personnel were excellent I would recommend Martin Kia of Bowling Green Kentucky as the only place for your car or truck buying needs.Thanks again
Great people and quick service
My car was repaired quickly once it was diagnosed to have a dead battery and not the alternator. The service manager I had (Josie) went out of her way to help me and answer my neverending questions! Great job!
JC was the main reason I gave a five star review. He was helpful, knowledgeable, and kept us updated on the status of our new Telluride that we ordered. We received it sooner than expected and his commitment to our our satisfactory buying experience was great!
They did a great job informing me of things I need. I was pleased.
My wife and I had the best auto shopping experience here. Never once did we feel like any "sales tactics" had been used on us. Although we called ahead to look at a used car they treated us with the utmost respect. We ended up leaving feeling satisfied with our purchase. The best part was that we received a warranty on a low mileage used vehicle that was the icing on the cake that will bring us back to Martin Kia again. I recommend everyone shopping for a vehicle to put this dealership in the rotation before you ...
Very good place to work with. Loved dealing with Kevin is awesome dude to work with!
Laura is an awesome asset to this company! I’m looking for my next vehicle and just wanted to ask some questions about the new Seltos. Laura answered all of my questions and went over all of the cool features! Very friendly and knowledgeable!
Thankful for Laura’s patience as we went through the purchasing process.
Laura Mallory is a fantastic sells person; knows her vehicles and is excellent at conveying all possible deals offered by the dealership. I highly recommend you contact her for all of your car purchasing needs!!!
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